Virtual Medical Academy

Overview

Patient experience is one of the fundamental pillars of delivering high-quality, human-centered healthcare. The focus on patients is no longer limited to diagnosis and treatment alone; it now encompasses every aspect of their journey within the healthcare facility—from appointment booking to receiving care and follow-up.

In this Course, we will highlight the core concepts of patient experience, the factors that influence it, and the role of leadership and staff in enhancing it. We will also discuss the tools and strategies that support the implementation of person-centered care principles, with a particular focus on the importance of effective communication in improving patient experience.

Additionally, we will review best practices and modern approaches that have proven successful in enhancing patient experience, as well as examine the impact of these improvements on organizational performance and the quality of healthcare services. We will also cover key patient experience standards and metrics that support continuous evaluation and sustainable improvement.

The goal of this course is to provide a clear vision on how to achieve a more positive and human-centered healthcare experience, drawing on successful models and the latest innovations in the field.

This Activity for

All Target Audience, Can be benefit From This Activity.

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What I will learn?

By the end of this course, participants will be able to:

Recognize the concepts and dimensions of customer and patient experience.
Explain the role of leadership and staff in enhancing and improving patient experience.
Identify tools and strategies for implementing person-centered care principles.
Highlight the importance of effective communication and key communication strategies in improving patient experience.
Demonstrate the positive impact of patient-centered care on organizational performance and the quality of healthcare services.
Identify key patient experience standards and metrics used to improve services in healthcare facilities.
Present best practices, innovative approaches, and technological initiatives for improving patient experience.
Discuss the roles and strategies of leading organizations in enhancing patient and customer experience.

Course Format

Recorded lectures
Assessments to measure participants’ progress throughout the course
Language: Arabic
Note: Please ensure that all program requirements are completed before the program end date to be eligible for Continuing Medical Education (CME) credits