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Frequently Asked Questions
-Which courses can I attend to receive certificate for?
 
All virtual medical academy courses you will receive certificate for attendance
But you should follow our policy to receive it:  
1-  should attend 50% from the lecture time
2- should enter the classroom with your account (email & password that registered in website)
 
-Where can I find the recordings ?

 

1- go to event page then choose content

2- click on lecture name which you will attend it again

3- from lecture material - click on the session

 
- How can I create an account?
 

 

1- Enter  registration page  

2- Add your information

3- Check your email inbox or your (Spam / Junk)

to activate your account.

 
- How can I edit my name in the website?
 
Contact us by using:
2- using contact form in website 
Please write (your correct name spelling & your mobile number that registered with)
 
- How to register in your Events?

Registration steps:

1- Log in with your account email address and password.

2- Click on Take This Course.

3- Complete each step of the online registration process following the instructions on each page.

4- Pay your fees.

We will notify you by email once your registration is confirmed.

- When should I register and pay the course fee?

Register and pay to reserve your seat as early as possible due to limited seats number. Notice that registering without making any payment doesn't save your seat.

- What payment methods does VMA accept?

The following payment options are available to use:

1- Cash: through VMA representative team.

2- Bank transfer.

3- Credit card.

4- Sdad account “ It’s a new service you can activate through your online bank account ”

5- Mada debit card "It’s a new service"

 

- How long does it take to confirm my registration after I transferred the course fee?

 

5 working days

Note: If course will start soon , Please Contact us by using:

1- email info@medicalacademy.org

2- using webengage form (link)

With (course name , a copy of the receipt , bank account information & your mobile number that registered with)

 
- Someone will pay for me. Do I need to mention that?

Yes, you need to mention the holder name and bank name when you complete your registration.

- How do I reset my password?

If you can't log into VMA website and need to reset your password:

1- Go to the VMA login screen at www.medicalacademy.org

2- In the top right, click Lost password.

3- Type the email then follow the on-screen instructions.

4- Watch for an email from VMA with a link that allows you to reset your password.

- Do I receive any CME hours for taking a course?

You can receive CME hours by:

1-attending broadcasting conferences online

2-Some of our courses have CME (it will be shown in event page)

- Where can I find my certificate?

To find your certificate, please follow these steps:

  1. log in with your account in the website    
  2. At the top right, click on your name to visit your profile   
  3. choose my courses / my event  
  4. then click on completed  
  5. click on certificate then print PDF  
 
- When you attempt to log in to Adobe Connect, you see the following error: "Invalid user or password. Please try again."

1- Click Forgot Your Password? using your computer as you can’t reset password if using a smartphone.

2- Enter your email address and click Submit.

3- Watch for an email from Adobe with a link that allows you to reset your password.

 
- Do I need any special computer equipment in order to take an online course?

To ensure that your participation in VMA Live Online Learning course is successful, please do the following:

Take a diagnostic test and ensure your computer and network connections are properly configured to provide you with the best possible meeting experience. This diagnostic test will check and guide you to install the required version of Adobe flash player and the Adobe connect meeting add-in.

  Please note that:

  - These installations are critical.

  - Internet connection should be at least 4 megabits

If you want to use IOS or android system you need to download the Adobe Connect application from the app store

- Can I open recorded lecture through my smartphone?

No, you should open recorded lecture using computer only.

 
- Arabic letters appear not connected in Adobe connect chat box in my smartphone?

To fix this problem, please log in using your laptop.

 
- Who should I contact if I have additional questions?

Please email info@medicalacademy.org or you may contact us via telephone at +966558448846  and we’ll take care of your question right away!

 
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