KPI and Quality Indicators for Rehabilitation Services

Overview

Do you know the difference between data and information? Think of information as a usable form of data. For example, you may know how often patients don’t show up for their appointments each day, but are you aware of the week-over-week or month-over-month no-show rate and how your practice compares with others? That would be a simple differentiator between data that you’re aware of and information you can use to make intelligent business decisions.

While patient care remains the central focus of therapy practices, competition and reimbursement pressures have brought new importance to KPIs and the ability to better manage a practice. With increased competition and lower reimbursement putting pressure on therapy practices, understanding key performance indicators (KPIs) is a critical consideration to gauge the health of a practice, find areas for improvement, and make better decisions.

But not all indicators are created equal. To be truly actionable, information should be as real-time as practical, which just isn’t possible without a practice management software system that supports KPI dashboards

Therapists will know how to select KPI, ensuring that it is like the organization strategy and documentation of the KPI.