Communication Skills Course

Introduction

Take This Course

Communication is a fundamental clinical skill that, if performed competently and efficiently, facilitates the establishment of a relationship of trust between the medical staff and the patient-customer. Having good communication skills is also essential to collaborating on teams with your colleagues from other disciplines. Join us in this pre-recorded course to learn more about the topic and to improve your communication skills.

The course will cover the following lectures:
- Basics of Communication
- Effective Communication
- Health Literacy
- Communication Between Coworkers
- Breaking Bad News
- Informed Consent
- Difficult Patients
- Communication & Discharge
- Health Communication
- Conflict Management

Objectives

By the end of this course the candidate will be able to:
- Understand the role of communication in effective healthcare delivery
- Describe the communication process
- Define positive and negative communication
- Identify strategies and tools to address health literacy in health promotion work
- Describe the impact of effective coworker communication
- Understand the SPIKES approach to breaking bad news
- Identify the key elements of informed consent
- Understand various tactics that could be used to deal with a difficult patient
- Describe best practices that can be used to raise the effectiveness of discharge
- Describe characteristics of effective health communication

Main theme

This is a pre-recorded course; contains 12 pre-recorded videos. Each video is approximately 10-15 minutes long

VAT Included
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