Managing difficult patients or family members is a part of medical practice. Demonstrating understanding and effective communication are essential.
Share with us one of your stories and how did you deal with difficult patients or family members in a proper way?
A doctor was treating a patient who was frustrated about the wait time in the clinic and started raising their voice, demanding immediate attention. Instead of reacting defensively, the doctor took a deep breath and acknowledged the patient's feelings by saying, “I understand how frustrating long wait times can be, and I appreciate your patience.” Then, the doctor explained that while the clinic strives to provide timely care, certain cases can sometimes take longer than expected.
By maintaining a calm and empathetic tone, the doctor redirected the conversation towards finding a solution, such as offering to reschedule if the patient preferred a shorter wait time.
By effective communication the patient understand his or her treatment for proper management and compliance, able to manage the effect and side effect of his treatment.
By effective communication the patient understand his or her treatment for proper management and compliance, able to manage the effect and side effect of his treatment.
effective communication .calm and understandable
By effective communication the patient understand his or her treatment.
I once had a family member who was very upset about a patient's condition and kept asking the same questions repeatedly. I calmly acknowledged their concerns, saying, "I understand how difficult this is for you." I explained the situation clearly and patiently, avoiding medical jargon. By staying empathetic and providing regular updates, I helped ease their anxiety and build trust in the care process.
A father of a adolescent girl was refusing to transfer his girl from the isolation room to a normal bed after the viral panel showed negative result , and he was concerned that if we transfer his daughter she will get viral infection, so we had a long time communication about the benefits, risks , and that we need the isolation room for pending cases in the ER department and finally after a long discussion he agreed to let the team transfer the pt
Effective communication plays a crucial role in positively influencing a patient's acceptance of the treatment plan. When done professionally, it builds trust, clarifies expectations, and enhances patient cooperation, ultimately leading to better health outcomes.
By effective communication the patient understand his or her treatment for proper management and compliance, able to manage the effect and side effect of his treatment.
A patient was confused about how to take their medication. I used simple language, showed them how to use it step by step.
Effective communication really important
By effective communication the patient understand his or her treatment for proper management and compliance, able to manage the effect and side effect of his treatment.
using an effective communication while explaining the treatment plan for the patient with a simple language helped them to comply with the treatment