From Tasks to Trust: Human-Centered Nursing in the Age of Smart Healthcare

Introduction

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This activity focuses on strengthening human-centered nursing care in the context of smart and technology-driven healthcare. It highlights the importance of empathy, communication, and patient dignity alongside clinical excellence. The session equips nurses with practical skills to build trust, enhance patient safety, and improve the overall patient experience in daily practice.

Objectives

Learning Objectives (SMART)
By the end of this activity, participants will be able to:

Identify at least three core principles of human-centered nursing care and explain their impact on patient trust and safety.

Demonstrate two practical empathy-based communication techniques applicable to daily bedside interactions.

Apply human-centered care behaviors in at least one real clinical scenario to enhance patient experience and reduce escalation or complaints.

Integrate one actionable improvement into their routine practice within four weeks following the activity.

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